Meeting Consumer Demand for advanced Internet-based services

Picture of AT&T Alabama State President Fred McCallumNew Connections on the Horizon in Carbon Hill
By Fred McCallum, President — AT&T Alabama

Carbon Hill has been proposed by AT&T as one of two locations in the country where we will implement a new trial technology program overseen by the Federal Communications Commission (FCC). This will serve as the model for providing our customers with access to our ultra-fast, Internet-based network.

What we learn together in Carbon Hill will enable cities, small towns and rural communities across America to take advantage of this communications technology.

We are excited to work with our customers, to hear about their experiences and to understand what we can do to make their transition to the future of technology safe, easy, simple and seamless. We will be on the ground in Carbon Hill talking to customers about their communications needs, so that we can find solutions and put them in place  both here in Alabama and around the country.

I am excited that Carbon Hill has been selected for this trial. AT&T and our Alabama employees are proud to be a part of the fabric of our state. We live and work here; we send our children and grandchildren to the local schools; we cheer on the local sports teams; and we shop at the local stores. We know we provide more than just a service; we are connecting our friends, our neighbors and our communities to another. This trial will help ensure that AT&T can continue giving Carbon Hill, and all of Alabama, the efficient, reliable and affordable connections they want. 

Read more about the National Technology Trial.


Generations learning together

Posted by Terri Williams, Regional Director for Legislative and External Affairs for AT&T Alabama on August 6, 2014.

It has been such a pleasure for me to spend time in the Carbon Hill area over the last few months. Along the way, I’ve met some folks who have made my job and my time in the Carbon Hill community even more enjoyable.

Recently, I had the chance to join one of the meetings of the “Young at Heart” group at the First Baptist Church of Carbon Hill, a fun group of seniors who live in the community and meet every other month. We had a great time of fellowship, a delicious pot luck meal, and I was able to talk a little bit about why AT&T is spending so much time in Carbon Hill.

Folks of all experience levels were in the room, from residents who considered themselves experts to those who had never used a tablet or wireless device before, and this made it even more fun and interactive. Mr. Campbell, a long-time Carbon Hill resident, is already an expert at using smartphones and showed the others in the room how he uses his device to capture and share videos of his favorite pet, a dog appropriately named “Dog”.

The highlight of the day for me was when I passed around some tablet devices I had brought to the meeting. I was able to show the seniors in the room how the technology that these devices deliver can help make communicating easier than ever before.

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Updating You On Our Progress in Carbon Hill

Posted by Fred McCallum on June 18, 2014

We all know the way we communicate is changing. When I talk to friends and neighbors, business owners and customers across Alabama, we marvel at how far we’ve come: from corded phones attached to our kitchen wall; to home phones that deliver connections using newer technologies (like VoIP and AT&T’s wireless home phone), cell phones, and other devices that help us not only talk, but also text, email and video chat from wherever we are. And it is exciting to think about what tomorrow will bring – how technology will help us connect in more, new and different ways.

Last Friday, the FCC discussed and reviewed AT&T’s proposal to move forward with our multi-year technology trials in Carbon Hill, Alabama and the West Delray Beach area of Florida, moving us closer to a future powered by these newer connections and the benefits they make possible.

Our goal with this trial is to make sure our customers can obtain access to these newer connections and technologies. High speed Internet access, U-Verse, VoIP and AT&T’s wireless home phone and mobile devices like tablets, e-readers, and cell phones – these are all powered by a newer, faster network. The trial will help us to bring this network, and the products and services it fuels, to more people and to provide connections that are reliable and dependable. This trial will provide us with the opportunity to work with customers who have not yet transitioned to our new network to make sure they are able do so safely and seamlessly. And we are committed to doing so in a way that ensures and preserves the essential values of universal service, competition, public safety, reliability, and consumer protection.

We’ve been out in the Carbon Hill community over the last few months, talking with customers and community members about the trial. We’ve held a number of public meetings and met with customers and Carbon Hill residents at the Community Center and in their homes. We’ve presented to the City Council, and partnered with the Carbon Hill Senior Center to talk to older residents about the trial and what it means for them, and how to use some of the newer products and technologies (like tablet computers). We’ve answered questions and listened to ideas and concerns.

If you’ve attended one of our meetings, or had the opportunity to meet or talk with us, I thank you. If you haven’t yet, we will be holding more meetings in the days, weeks and months to come. For us, one of the most important elements of the trial is that it is open, responsible and transparent. That means working with the FCC, state and local government, the Carbon Hill community and with our customers. That means, throughout the trial, working together with you; listening to and learning from you; providing the information that you need; answering your questions and addressing your concerns.

Really, that’s what this trial is about: ensuring that our customers—the communities we serve—have the power of new technologies and strong connections available to them. That’s always been our goal at AT&T, and it will continue as a guiding force going forward.

Keeping Carbon Hill Connected

Posted by Terri Williams, Regional Director for Legislative and External Affairs for AT&T Alabama on April 29, 2014
Last week, AT&T held an interactive “Technology 101” training session at the Carbon Hill Community Center. It was an opportunity for Carbon Hill residents of all ages to learn about...

Looking Forward To Our Next Events in Carbon Hill

Posted by Fred McCallum on March 21, 2014
We have now held our first four public meetings in Carbon Hill on the proposed trial technology program. In addition to the events held on March 6 and March 8, we convened meetings at the Carbon Hill...

Recapping our first few informational sessions

Posted by Fred McCallum on March 14, 2014
A little over a week ago, AT&T announced its proposed selection of two locations – Carbon Hill, Alabama and the West Delray Beach area of Florida – for a trial technology program....

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